Event Stewards – Longleat’s Festival of Light 2025

PLEASE READ BEFORE APPLYING

We are currently fully staffed for this event. However, should you like to be considered should any spaces arise, you can join our waiting list.

Please note:

• Spaces may become available closer to the event, and we will be in touch if we can proceed with your application
• Joining the waiting list does not guarantee a space in the team, but it gives you priority if additional opportunities arise

Location: Longleat Safari Park, Warminster BA12 7NW

Dates: 6th November 2025 – 11th January 2026*

Shifts: 6 hour shift per day: 14:30 – 20:30

NB: Thursday 6th November is a mandatory paid training date that all successful applicants will need to attend in order to secure a space in this team.

This event operates 7 days a week at it’s peak. We’re asking successful applicants for a commitment across the duration of the event, however, please note the team increases in size from the start of December.

Priority will be given to applicants who can commit to multiple dates across the run and those that can commit to festive period availability. Shift options will be discussed with successful applicants.

Pay: £15.47ph (£13.80 + £1.67 holiday pay) per hour

Please note the pay rate for Christmas Eve, New Years Eve and New Years Day is £23.20 ph (£20.70 + £2.50 holiday pay)

About

This winter, Longleat will sparkle brighter than ever with The Festival of Light 2025. The theme, British Icons, celebrates the nation’s favourite characters, landmarks, and stories – from Wallace & Gromit and Shaun the Sheep to glowing recreations of Tower Bridge, Stonehenge, and even Welsh dragons.

As guests wander the 2.5 km lantern trail, enjoy the House light show, and soak up festive extras like the Santa Train and Enchanted Christmas Tree, it’s our job to make sure their experience is unforgettable.

By joining the Ethical Staffing team, you’ll be right at the heart of this spectacle – welcoming families, guiding crowds, answering questions, and helping every visitor leave with magical memories.

Roles and Responsibilities

As an Event Steward, you will be the friendly, visible face of the Festival of Light – helping guests make lasting memories and ensuring everything runs smoothly.

Typical duties may include:

• Guest welcome & way-finding – greeting visitors with warmth, scanning tickets, offering directions, and setting a positive first impression.
  
• Customer service – answering questions about the event, facilities, and attractions with confidence and enthusiasm.
  
• Crowd management & safety – supporting the safe movement of guests around lantern routes, entrances/exits, and busy viewing areas.
  
• Queue support – keeping queues moving efficiently at attractions, refreshment points, or transport (e.g. the Santa Train).
  
• Problem–solving – spotting issues early, reporting incidents to Supervisors, and staying calm under pressure.
  
• Teamwork – working alongside Supervisors, Managers, and fellow stewards to deliver consistent service across the site.
  
• Visitor experience – ensuring every guest leaves with a smile, whether by helping a family capture a photo, assisting with accessibility needs, or simply creating a welcoming atmosphere.

This is an outdoor, winter role – so you’ll need to be comfortable working in the cold, on your feet, and staying switched-on in a busy environment.

Skills and Experience

• Previous customer service, stewarding, or hospitality/event experience preferred
• Enthusiastic, polite, approachable, and confident communicator
• A loud, clear voice is helpful for managing groups or queues
• Highly organised and calm under pressure
• A good level of spoken English
• Comfortable working outdoors in all weather conditions

Candidate Requirements

• You must be a UK resident or have the right to work in the UK
• You must be able to provide at least two references from previous employers

Why work with Ethical? 🎉

Working at the Festival of Light isn’t your average shift – it’s a chance to be part of something magical. Here’s what makes it special:

✨ Living Wage employer – We pay fairly for your time and energy.
🎄 Festive atmosphere – Swap the office for glowing lanterns, twinkling lights, and seasonal magic.
📚 Experience that counts – whether you’re building your events CV or just want a memorable seasonal job, you’ll gain valuable skills.

Steps to apply:

• Existing staff – Please login and apply via your profile
• New staff – Please register on our staffing portal and create a profile to submit an application
• Take a look at our FAQ’s to answer any questions you might have!