Cashless Support Team – Boomtown 2026

PLEASE READ BEFORE APPLYING

We are currently fully staffed for this event. However, should you like to be considered should any spaces arise, you can join our waiting list.

Please note:

1. Spaces may become available closer to the event, and we will be in touch if we can proceed with your application
   
2. Joining the waiting list does not guarantee a space in the team, but it gives you priority if additional opportunities arise

Location: Temple Valley, Winchester, SO21 1HW

Arrival Date: Tuesday 11th August 

Departure Date: Monday 17th August

Shifts: 30 hours across the festival (approx)

Rate of pay: £15.21 per hour (£13.57 + £1.64 holiday pay)

About: Boomtown is a spectacle that eclipses reality, pulls in theatre, escapism, community & creativity. This festival giant is a UK favourite for uncovering a world like no other!

Roles and Responsibilities:

Cashless Support Team – This role is predominantly a customer service position, where you are there to ensure ticket holders at Boomtown get the best out of their wristbands. Our team will answer queries and assist with card-only top-ups. Cashless systems at festivals are on the rise and are becoming a crucial part of a festival experience and this role is to help the public with enquiries and the system. Must be available for all the dates.

We have two different roles within this team. 

One is at the top up stations throughout the site. This is both a stewarding and customer service role, managing the flow of people using the top up stations and assisting as required. You will need to work independently, engaging proactively with ticket holders within the festival to ensure a fast and efficient service.

The other is on the ‘Banks’ placed at two key locations in the festival. You’ll be part of a team either helping the flow of customers to the Bank or helping them top up and answering queries at the Bank itself.

Most of the team will work across both roles at the event.

Skills and Experience: 

• You must have previous customer service, stewarding or similar experience
• Enthusiastic, polite and confident
• A loud voice will be handy
• A good level of spoken English
• A love of working in the great outdoors!

Candidate requirements:

• Applicants are required to have availability across all the event dates
• You must be a British or Irish resident or have the right to work in the UK
• You must be able to provide at least two references from previous employers
• You are required to stay in our Ethical Staffing campsite on-site

Steps to apply:

• Existing staff – Please login and apply via your profile
• New staff – Please register on our staffing portal and create a profile to submit an application
• Take a look at our FAQ’s to answer any questions you might have!